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Our goal is to satisfy each request in just one contact

WEB

Please complete the address change form and submit it to the Nassau Re Service Department. Download, complete sign, and return this form for processing. We cannot process via the web form.

  Address Change - OL4016

To cancel your policy please contact the Nassau Re Service Department at 1-800-541-0171 during business hours. Surrender forms are individually created for each policy by request and processed via phone only.

To begin the Death Claim process please contact the Nassau Re Service Department at 1-800-541-0171 during business hours. Claims cannot be processed via the web form. To understand the process and get related forms please visit our Claims section.

Please complete a beneficiary change form and submit it to the Nassau Re Service Department. Download, complete, sign and return this form for processing. We cannot process via the web form.

  Beneficiary Designation - OL122A

To find your policy value, please contact the Nassau Re Service Department at 1-800-541-0171 during business hours or register for access to our policyholder portal. We cannot process via the web form.

Please review the following to ensure that you are selecting the right option.

Inquiries are at not considered complaints. Please select “Ask a General Question” from the dropdown menu to submit a general inquiry instead.

Many issues can be resolved by our highly-trained service professionals. Although you are not required to do so, we encourage you to first attempt to resolve your concerns by contacting Customer Care before submitting a complaint. Customer Care numbers are listed on the right side of this page.

A complaint is generally considered to be any written communication which primarily expresses dissatisfaction with a decision or action of the Company or its authorized representatives. Complaints may arise in connection with any product or service which the Company provides, and may include, but are not limited to:

  • Any aspect of a contract, policy, account or portfolio
  • Any issues regarding service, lack of service or improper service
  • Concerns regarding sales methods/practices
  • Complaints regarding claims handling
  • Complaints involving misuse of position or authority
  • Allegations of the violation of any provision of the law
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Important: Please use this form for service-related questions. You may also find help information in the FAQ or Service Forms sections.
Please note, any changes to your policy such as withdrawals, canceling of the policy or changing banking information, cannot be accepted via this form.
To request a policy change contact our Customer Service Center at 1-800-541-0171. By providing your contact information you consent to receiving email messages and/or phone calls from Nassau Re representatives.

Representatives in the Customer Service Center can provide general information about the contract values, benefits, features and charges of insurance contracts. We do not provide investment advice, tax advice or financial planning, and do not act as a fiduciary in the sale or service of insurance contracts. Please consult your personal tax or financial advisor for assistance.

PHONE

Term and Whole Life:

1-800-628-1936

Variable and Universal Life:

1-800-541-0171

Life Insurance Claims:

1-800-814-3692

Annuities:

1-800-541-0171

Concierge Accounts*:

1-888-799-9905

Hours

All lines available Monday - Friday, 8:30 a.m. to 5:00 p.m. ET

* opens at 8:00 a.m. ET

Variable and Universal Life, and Annuities close at 6:00 p.m. ET

Note: The Customer Contact Center is closed daily from 12 to 1 pm ET.

MAIL

Regular Service
Nassau Re
P.O. Box 219361
Kansas City, MO 64121-9361

Overnight
Nassau Re
430 W 7th Street
Suite 219361
Kansas City, MO 64105-1407

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